This Privacy Policy outlines how we process your personal data when you contact us through our website or by email, and when you use our services.

1. Data Controller

The data controller is MAM Montenegro Ltd, company number 14711971, located at Flat 10, 113 Haling Park Road, CR2 6NN, South Croydon, United Kingdom (“we”, “us”, “our”).

You can contact us at:

Email: info.mammontenegro@gmail.com

Postal address: as above.

2. Legal Basis for Data Processing

We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and relevant UK laws. We may process your personal data on the basis of:

Legitimate interest (Art. 6(1)(f) UK GDPR), such as:

Responding to inquiries via contact forms or email.

Analysing website usage to improve performance and security.

Managing and defending against legal claims.

Contractual necessity (Art. 6(1)(b) UK GDPR), such as:

Handling service requests and communication necessary for booking stays or services.

3. Data Retention

Your data is retained only for as long as necessary for the purposes stated above, including:

Legal retention periods (e.g., tax and accounting requirements).

Duration of correspondence or service agreement.

You may object to processing based on legitimate interests at any time.

4. Data Sharing

We may share data with third-party service providers who help us operate our website or deliver our services (e.g., IT providers, booking partners). These partners process data only on our behalf and in line with our instructions.

5. Cookies

Our website uses cookies to enhance your experience. These are small text files stored on your device. We use:

Performance cookies – to understand how visitors interact with the site.

Functional cookies – to remember user preferences.

You can manage cookie settings in your browser. Disabling cookies may affect website functionality.

6. Your Rights

You have the right to:

Access your data.

Rectify inaccurate or incomplete data.

Erase your data ("right to be forgotten").

Restrict processing.

Object to processing based on legitimate interests.

Data portability (if applicable).

Lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/

7. International Transfers

We do not transfer your data outside the UK or EEA unless appropriate safeguards are in place and compliant with UK GDPR.

8. Updates

We may update this policy from time to time. Any changes will be reflected on our website. Continued use of our services constitutes acceptance of the revised policy.

Terms and Conditions

Please read these Terms and Conditions ("Terms") before using our website or services.

1. Use of Website

You may use our website only for lawful and personal purposes. Any use for fraudulent or illegal activity is prohibited.

2. Services

We provide information and support related to accommodation, travel services, and tourism in Montenegro. Booking details and service terms may vary and are confirmed on a case-by-case basis.

We act as an intermediary between you and property owners or third-party providers, and while we aim to ensure quality, we are not liable for the individual performance of third-party services.

3. Communication

By submitting inquiries or booking requests through our website or email, you agree to receive communication related to your request.

We are not responsible for delays or issues caused by incorrect contact information provided by users.

4. Intellectual Property

All content (text, images, design) on our website is owned by or licensed to MAM Montenegro Ltd. It may not be copied, reproduced, or reused without written permission.

5. Liability

We do our best to ensure accurate, updated information. However, we make no warranties regarding availability, accuracy, or reliability of content or third-party services.

We are not liable for:

Any direct or indirect damages arising from use of the site or services.

Loss resulting from third-party provider issues.

Temporary unavailability of services or website interruptions.

6. External Links

Our website may link to external websites. We are not responsible for their content or policies.

7. Cookies

We use cookies to operate the website effectively. Continued use of the website implies consent to our cookie policy, as explained in the Privacy Policy.

8. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes are subject to the jurisdiction of the English courts.

9. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on our website, and continued use constitutes acceptance of the revised Terms.

10. Contact

For questions or complaints, contact us at:
Email: info.mammontenegro@gmail.com
Post: MAM Montenegro Ltd, Flat 10, 113 Haling Park Road, CR2 6NN, South Croydon, United Kingdom